Pokobai

Warranty Policy

Shop with Confidence

At Pokobai, we want our customers to shop with confidence. That’s why every product purchased from Pokobai.com is covered by our limited warranty.

✅ Warranty Coverage

  • Warranty covers defective or malfunctioning items that fail to work properly under normal use.
  • Warranty period: [6 Months / 12 Months depending on product]from purchase date.
  • Customers may receive:
    • Free Repair (if repairable)
    • Free Replacement (if same product available)
    • Exchange with another product (price adjusted)
    • Refund (if repair/replacement not possible)

❌ Warranty Does Not Cover

  • General dissatisfaction due to brand or price differences.
  • Damage caused by misuse, accident, water, fire, or unauthorized repair/modification.
  • Cosmetic issues such as scratches, dents, or normal wear & tear.
  • Items without original packaging, invoice, or official Pokobai barcode.
  • Products with tampered or missing barcodes/serial numbers.

🔄 Warranty Claim Process

  1. Contact us via [Insert WhatsApp / Email / Phone Number]with your order ID.
  2. Provide photos/videos showing the issue along with the visible barcode/serial number.
  3. Our team will verify the product’s warranty eligibility.
  4. If approved, you’ll receive repair, replacement, exchange, or refund based on availability.

⚡ Important Notes

  • Warranty is valid only for purchases made directly from Pokobai.com.
  • Refunds are processed within 5–10 business days after verification.
  • Replacement or exchange items will continue under the original warranty period.
  • Warranty is valid only if the official Pokobai barcode is intact and scannable.